Auto Finance Collector Phoenix AZ

Auto Finance Collector (Chatsworth) Compensation: $13.50-15.50 per hour / based on experience. Sierra Credit Corp. is one of the fastest growing auto finance companies in the San Fernando Valley. We recently moved into our new state of the art corporate facility in Chatsworth and are hiring! We are looking for a candidate to fill our Collector position. We want someone who provides courteous and friendly service to customers in order to help resolve customers' delinquent accounts and make payment arrangements for customers through phone contacts. Candidates best qualified for this position should be able to remain "calm and cool" under pressure and should have great problem-solving skills. This is a full-time position. Work hours are Monday through Friday, 9am-6pm, and two Saturdays a month, 9am-1pm. Compensation is based on experience and starts at $13.50/hr. Benefits include paid vacation, medical insurance, and 401(k) plan with company matching. RESPONSIBILITIES: - Assisting customers with questions regarding their account; general customer service duties - Work assigned queue of customers in order to achieve goals and objectives - Inbound/outbound collection calls - Skip tracing accounts - Processing customer payments made over the phone - Make arrangements with past due customers and use skills to lower delinquency and mitigate losses - Comply with all federal and state laws and regulations, including FDCPA - Responsible for various other tasks assigned by direct supervisor(s) MINIMUM REQUIREMENTS: - Great customer service and verbal communication skills, persistency, excellent listening ability and professional phone etiquette - Excellent problem-solving skills and able to accurately identify problems as they occur - Fast learner and proficient with computers - Ability to multi-task and adjust to change easily - Ability to take direction and work with minimum supervision to meet deadlines - Ability to learn and apply basic consumer finance compliance requirements - Adherence to company policies and procedures - Prior collection experience preferred, but not required - Fluent in Spanish (as most of our customers are mainly Spanish speakers) - Prior auto finance experience preferred, but not mandatory - Knowledge of MegaSys is a plus - Reliable transportation and regular attendance If you are interested in applying to this position, please send your resume to the email address listed on this ad.

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