IT SERVICE TECH - SEMINOLE HARD ROCK HOLLYWOOD Phoenix AZ

Come join our team in time to open our iconic guitar hotel tower! The Seminole Hard Rock Hotel & Casino is now hiring IT SERVICE TECH to join our team! Essential Duties and Responsibilities: -Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. -Install, troubleshoot and optimize user desktops and laptops, including: Hardware and Software issues. -Troubleshoot network connectivity issues and install/re-install cable as necessary. -Provide basic network administration support including user account maintenance, password management. -Provide assistance with the rollout of system hardware and software upgrades and patches as those requirements arise. -Liaise with, and provide training and support to, end users and staff on computer operation and other issues.  -Collaborate with the Business Analyst, System and Network administrators to ensure efficient operation of the company's desktop computing environment. -Assist in ensuring that customer requests via the ticketing system are managed to closure. -Maintain a clean and organized work area as directed. -Perform administrative tasks as may be required by local and corporate policy. -Manage replacement spares through RMA programs to insure maximum hardware availability and minimum down time related to maintenance issues. -Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. -Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. -Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. -Perform other duties as assigned. Qualifications: -High School Diploma or equivalent required. An Associate's Degree in a computer-related discipline is preferred.  -A minimum of two (2) years experience in computer hardware support and maintenance required. -Equivalent technical training and certification may be considered. -Must possess or acquire A+ certification in the first 12 months of employment.  -Experience with Ghost Imaging, Iseries, and Blackberry devices is a plus. -Experience and training with PC and peripheral care and maintenance.  -Technical knowledge of XP/2003/Windows7/ 2008 environments (Installation, Configuration and Troubleshooting) required. -Knowledge of Active Directory and current protocols TCP/IP, WINS, DHCP and DNS required. -Minimum of two (2) years experience with troubleshooting Office 2003/2007 software and experience installing, configuring and troubleshooting network and desktop printers. *THIS IS AN OVERNIGHT POSITION* If you are interested in this opportunity, please apply online by clicking the link below: https://careers-seminole.icims.com/jobs/24358/it-service-tech--overnight---ft/job?hub=7 Seminole Hard Rock Hotel & Casino in Hollywood, Florida, located minutes from Fort Lauderdale's world-famous beach, features a AAA Four Diamond resort with 469 luxury rooms and suites, over 100 tables, 2000 slot machines, award-winning restaurants, high-energy nightlife, a lagoon-style pool and Beach Club, a Hard Rock-inspired spa, and premium meeting and convention space. The property is currently undergoing a $1.5 million expansion. When the development is complete in mid-2019, Seminole Hard Rock will be home to an iconic guitar hotel tower that will include a Hard Rock Casino, nearly doubling its current size with 3,267 slot machines, 178 table games plus a new 18,000-square-foot poker room. The existing Hard Rock Live arena will be razed in March 2018, and replaced with a state-of-the-art 7,000-seat Hard Rock Live venue in a theater-style configuration. For more information please visit https://www.seminolehardrockhollywood.com. Our Benefits Include: • Medical, Dental & Life Insurance • Disability • 401(k) plan • Generous paid time off • Complimentary parking & meals • Retail discounts • Tuition reimbursement and much more!

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