Customer Service / General Manager In Training Phoenix AZ

We are an online marketing firm, in business for 15 years, looking for a self starter to be groomed for an "intrapreneur" position that starts as customer service, with an ultimate goal of promotion to General Manager of our online tax software division. If you're reading this post, and interested in entrepreneurial pursuits, you likely know that it requires a "whatever it takes", positive attitude; and the mindset that there are no problems, only challenges, to which solutions must be found. Some of the qualities we'd be looking for in You: -Curious leaner, you enjoy learning new things, pushing yourself outside of your comfort zone and applying your new found skill sits. -Not afraid to fail. You know that small, calculated failures are the path to success. -Ready to go above and beyond as it relates to solving the group objective. -Tech savvy & comfortable with a wide range of technological software such as email platforms, Slack, Microsoft Office, G Suite, social media, and more. -Strong interpersonal skills. Interested in connecting and communicating with people from different cultures. -Clear and concise writer. Some of your potential job responsibilities: -Managing and responding to customer service requests via email and navigation of our customer service portal. -Learning from recurring customer service requests, and helping to write "canned responses" so that you and our customer service team can pick the appropriate "pre-written" customer service response, and use it for responding to re-curing issues, and save time. -Answering questions to the customer service team on how to respond to certain requests, to include researching the answer on your own and by utilizing internal resources. -Triggering "rules" within our customer service platform to increase efficiency that could result in automated responses to common questions, and/or further fleshing out our online knowledge base to help provide customers with resources that they can seek out to obtain the answers to their questions, before they even ask. -Monitoring customer service issues that may indicate technological issues with our software, gathering key data points that will help our tech team track them down and communicating such issues to the tech team. Meeting with key internal staff to address best course of action as a result of such errors. -Bug Testing. Undergoing multiple recurring tests of the software to look for bugs, reporting and tracking the solutions to such bugs. -Working with multiple technical teammates and serving as a liaison as it relates to the successful implementation of fixes that address reported bugs. Some "future" responsibilities for the right person: -Promotion to General Manager, a healthy raise & profit sharing for the right person. -Hiring and management of customer service representatives -Management of the marketing channel to include blogs, SEO, branding, etc. -Management of the software team to ensure the proper milestones are created and arrived at. -Management with key technical partners to ensure proper operation of the software. We are in the industry of DIY online tax software and are happy to be able to provide a service that will always be needed so long as the government continues to collect tax revenue! Additionally, we are proud to give back a portion of proceeds to those less fortunate then ourselves. Take a look at one of our tax brands for more information: http://filetaxes.online If you think you are the best candidate for this position, please write us a note to accompany your resume that explains why you think so. Looking forward to speaking with you soon!

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