Help Desk (Entry Level) Phoenix AZ

Who Is Simpson Housing/Simpson Property Group: Headquartered in Denver, Colorado we are a large, fully integrated real estate company with a rich and successful history dating back to 1948. Our dynamic company acquires, develops, builds and manages luxury apartment communities in highly desirable locations throughout the United States. We are a company that constantly strives to "raise the bar" and continues to receive industry accolades for our strong commitment to providing outstanding customer service to our residents. We also believe in being a good neighbor by giving back to the communities we serve through numerous hours of volunteer work provided by our dedicated team of employees each and every year. What We Are Currently Looking For: Help Desk Analyst I (Entry Level) - Corporate Office - Denver, CO This is an entry level position that provides first level support in a call center environment. Responsibilities will include the following: * Answers Help Desk phones in a professional, courteous and friendly manner. * Tracking support calls, setting up new employees with system access, terminating employee accounts from core systems and assisting senior support with projects as assigned * Ensures all questions regarding the use of information technology tools are answered in a timely and professional manner. * Monitors various network, e-mail, communication, and operating system entities ensuring timely action and notification in the occurrence of anomalies * Determines level of support needed for problem. Escalates problems to appropriate individuals or is the recipient of escalated problems based on established guidelines and procedures * Creates, updates, and issues call status information reports to employees and management using tools provided. * Develops and maintains up-to-date knowledge of Desktop Computing Environments. * Plays assigned role in rotating on-call duties with other members of Help Desk. Candidates who apply should have: * 1+ years of experience in a Help Desk/technical support environment or equivalent training and experience * Basic knowledge of Windows 10 and networking * Experience with Microsoft and Apple based products * Ability to research and document issues * Strong verbal and written communication skills are essential What It's Like To Work At Simpson: Why work for Simpson? You might want to ask one of our employees that question. Based on feedback provided by our employees, we continue to receive recognition for being one of the "Best Companies to Work For", something we are very proud of. We have won this distinction in 2006, 2007, 2013, and again in 2014. How many companies can say that? And it doesn't stop there. Over the years, Simpson has cultivated a progressive "employee centric" culture that promotes collaboration and teamwork where ideas are openly shared and employees are actively engaged. We also firmly believe that employees should be able to have fun at work while maintaining a healthy work-life balance. Sound interesting? Please read on... What Simpson Can Offer You: As an industry leader, we understand what it takes to be successful in today's competitive marketplace. We know that employees must have the skills, tools and training to do their jobs effectively and efficiently and we deliver! For this very reason, SPG University was created as a way to help our employees grow on a personal and professional level and advance in their careers within the company. In addition, our employees enjoy one of the most competitive benefit packages in the industry including multiple medical plan options, dental and vision insurance, 401(k), long-term disability, life insurance, generous paid time off, discount on rent, commuter benefits, education reimbursement and much more. If this sounds like the type of company that you would like to work for, we would like to hear from you. Find out where your talents can take you by applying today! Click here to learn more or to apply! You may also apply by forwarding a copy of your resume to jobs@simpsonhousing.com Simpson Housing is an Equal Opportunity Employer

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